Toy and Onesie

OUR POLICY INFORMATION

At Heaven And Hope, we want to give our customers the most enjoyable shopping experience possible. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies, which detail the way we operate our business. If you can’t find the information you’re looking for, get in touch. We look forward to seeing you.

This new GDPR COMPLIANCE policy is effective updated 7th January 2022.
 
What data we collect
 
We collect the following information:
· contact information to send your order to email address or telephone contact number postcode
 
What we do with the information and data we gather
 
· We only keep your details to ensure your order is satisfactory queries about your order  processing refunds sending returns 
· We too hate junk mails so in the best interest of our customers we do not send promotional emails about new products, special offers or other information unless you send us to do so.
we do not share your personal details with anyone, we do not sell mailing lists.
we report data breeches to you and the local authority.
you the customer can request access to your details we have on you at anytime
you the customer can request that we stop processing your data.
you are free to get your details we have on you sent to third parties.
old data is deleted after 5 years.
data is deleted if no longer in use.
 
 
 
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
 
IDENTITY THEFT
If you telephone your order through instead of choosing the online ordering system please be aware we do not keep your card details for any transaction, for customer safety and identity theft it is Heaven and Hope's policy to use invoice and email for safer ordering. We do not take your credit or debit card numbers over the phone so they do not get into the wrong hands.
 
You can use gateway payments with Paypal on our website.
 
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website
heaven and hope ENVIRONMENT POLICY...
All the staff  are concerned the way our planet needs to be looked after..
We print most of the time using economy ink so you may receive paper work with your order which reflects this.
we use Recycled packaging hangers and plastic wrapping.
We Re-use raw materials when possible including all bubble wrap,paper,boxes.

REFUNDS AND RETURNS POLICY HEAVEN AND HOPE

All the Details

Return and Refund policy. when ordering tiny baby clothes online from Heaven and Hope. 
1.once you have your order if you are happy we would love you to leave a review  Heaven and Hope funeral needs for tiny babies | Facebook. any problems please email us on our contact us page on this website. 
2. returning an item . enclosed with your order is some paperwork fill in the leaflet to return your order back to us. post it back within 14 days of receipt. refunds take approx 7 days to process back to your original payment method. anything needing an exchange will be organised once we know your requirements from your returned paperwork..